WHAT WOODS AND PRECIOUS METALS ARE AVAILABLE?
We use a variety of precious metals. Typically these are the following:
925 sterling silver
9 carat yellow and white gold
18 carat yellow and white gold
We can also work with other metals, woods or diamonds, including reworking or melting sentimental items into new jewellery. We can source most woods on request, including traditional English woods. These are classed as commissioned pieces, so please contact us for further details.
CAN YOU MAKE ME A CUSTOM RING?
We gladly accept commissions. Pricing a bespoke ring depends on the wood and precious metal selected, so please contact us to discuss your requirements and we can work out a price for you. Commissions can take up to 8 weeks, possibly longer if the chosen materials require special sourcing. Commissioned rings are excluded from our returns policy – they cannot be returned if unwanted.
HOW DO I PAY FOR MY RING?
Before ordering bespoke work, please ensure that all information that is supplied is correct. Shiruba Tree is an internet based company and can only work from the specifications we are given. All bespoke/customised work is non-refunable, it is the customers responsibility to supply us with all the correct information. Please be aware that not all designs and metals can be resized, therefore an accurate ring size is vital.
HOW LONG WILL IT TAKE TO MAKE MY RING?
We do not pre-make rings or hold any in stock – each piece of jewellery is custom-made to order, which is how we love to work. It’s important for us to make sure you to get your ring as soon as possible, but please allow 10 to 14 days from the Classic store to dispatch and 35 days from the Luxury Store.
After your order is confirmed we will send you an estimated dispatch date. We always aim to beat this, however we will contact you should there be any delay. Please ensure you supply accurate contact details when ordering.
WHAT IF MY RING DOESN’T FIT?
We endeavour to get it right every time, but occasionally a ring won’t fit. If this happens, simply return the ring so we can make adjustments. As each ring is hand-made to order there is a 15% fee when the item is returned for adjustment.
HOW STRONG IS THE WOOD?
As our woodwork is crafted by hand we can work with the natural grain and form of the wood, harnessing its natural strength and resilience – something that veneered or machine products cannot offer.
This is crucial when it comes to shaping the wood around the ring. Rather than forcing it, we follow the natural lines of the wood when fitting it to the silverwork. This means the wood in our rings can stand up to the everyday wear and tear expected of any piece of fine jewellery.
To maintain the rings longevity we recommend arranging a regular professional service with us, this is dependant on the lifestyle of the wearer.
Please pre-arrange this service using our contact page. Your jewellery will be inspected in order to determine the service that is to be provided. If it is necessary you will receive an estimate, and the service will be booked once confirmation is received.
WHERE DOES SHIRUBA TREE SOURCE THE WOOD?
Our woods are sourced from a variety of suppliers in the UK – they ensure their sustainability. All our suppliers woods meet with CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) to ensure our products play no role in deforestation.
Rush orders are possible depending on the time of year and the current work load. If you would like a ring to be guaranteed for a certain date please contact us prior to placing your order.