Privacy Policy

When you interact with our Website or make a purchase, we may collect personal information that you voluntarily provide, such as your name, email address, postal address, telephone number, and payment details. We collect this information when you:

• Place an order on our Website

• Create an account on our Website

• Subscribe to our newsletters or promotional materials

• Contact us through our customer support channel.

We may also collect certain non-personal information automatically when you visit our Website. This may include your IP address, browser type, operating system, referring URLs, and information about your browsing behaviour on our Website. We may use cookies, web beacons, and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.

We utilise Squarespace for platform hosting and to enhance the user experience on our Website. Squarespace collects certain information about your usage and interaction with the Website, such as IP address and browsing behaviour. They use this data for hosting, analytics, and improving the user experience. Please review Squarespace's Privacy Policy for more details. We implement security measures to protect your information, but we cannot guarantee absolute security. We may change platform services and providers in the future. Third-party links on our Website are subject to their own privacy policies. For enquiries about Squarespace's data handling, please refer to their Privacy Policy.

• We may use the collected information for the following purposes:

• To process and fulfil your orders

• To communicate with you about your orders, enquiries, or requests

• To personalise and enhance your experience on our Website

• To send you newsletters, marketing communications, and promotional materials (with your consent)

• To analyse and improve our Website, products, and services

• To protect against fraud and unauthorised transactions

• To comply with legal obligations

We value your privacy and are committed to protecting your personal information. We may share your information in the following ways:

We may share your personal information with trusted third-party service providers who assist us in operating our business effectively. These providers may include payment processors, shipping partners (such as Royal Mail and DHL Express Worldwide), and email service providers. Rest assured that these providers are authorised to use your personal information solely for the purpose of providing services to us. They are required to handle your information securely and in compliance with applicable privacy laws.

We may disclose your information if required by law, government request, court order, or to protect the rights, property, or safety of Shiruba Tree, our customers, or others. This includes situations where we need to prevent or address fraud, security issues, or any violations of our terms and conditions. Please note that we do not sell or rent your personal information to third parties for marketing purposes.

We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Our Website may contain links to third-party websites or services that are not owned or controlled by Shiruba Tree. This Privacy Policy applies only to our Website. We encourage you to review the privacy policies of any third-party websites you visit.

At Shiruba Tree Ltd, we strive to provide convenient and secure payment options for our customers. We offer the following payment methods:

We utilise Stripe as our payment processing provider, which allows you to make payments securely and efficiently. With Stripe, you have the option to use Apple Pay, providing a seamless checkout experience for users of Apple devices. Stripe is a trusted and widely recognised payment platform that adheres to industry-leading security standards to safeguard your payment information.

We also offer PayPal as a payment option. PayPal is a popular and trusted online payment service that allows you to make payments securely using your PayPal account or a variety of payment methods linked to your PayPal account. PayPal employs advanced security measures to protect your financial information and offers buyer protection for eligible purchases.

Please note that when you choose to make a payment through Stripe or PayPal, you are subject to their respective terms of service and privacy policies. We do not directly process or store your payment information on our servers. Instead, your payment details are securely transmitted and processed by Stripe or PayPal.

It is important to ensure that you review and understand the privacy and security practices of Stripe and PayPal before providing any payment information. We encourage you to familiarise yourself with their policies to have a comprehensive understanding of how they handle your personal and financial information.

If you have any questions or concerns regarding the payment methods or the security of your payment information, please do not hesitate to contact us.

You have certain rights regarding your personal information. You may:

• Access, correct, or update your personal information by logging into your account or contacting us directly.

• Opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us.

• Request the deletion of your personal information, subject to certain exceptions under applicable data protection laws.

We utilise Squarespace for platform and Fasthosts for hosting and to enhance the user experience on our Website. Squarespace collects certain information about your usage and interaction with the Website, such as IP address and browsing behaviour. They use this data for hosting, analytics, and improving the user experience. Please review Squarespace's Privacy Policy for more details. We implement security measures to protect your information, but we cannot guarantee absolute security. We may change platform services and providers in the future. Third-party links on our Website are subject to their own privacy policies. For enquiries about Squarespace's data handling, please refer to their Privacy Policy.

We may change the platform services and hosting providers we utilise in the future. In such cases, we will update this Privacy Policy accordingly to reflect the new providers and any changes to how your information is handled.

While we strive to work with reputable service providers and platforms, we are not responsible for the actions or omissions of third-party service providers, including Squarespace, Fasthosts, or others, or for their compliance with applicable privacy laws.

If you have any questions or concerns regarding the collection and processing of your information by Squarespace, Fasthosts, or any other service providers, please refer to their respective Privacy Policies or contact them directly.

If you have any questions or require further information about our Privacy Policy, please feel free to contact us at the following address:

Email: info@shirubatree.co.uk

Address: Shiruba Tree Ltd Holly Cottage, Iden Green Road, Cranbrook, Kent

We will do our best to address your concerns promptly and provide any necessary assistance.